KeepTool software has been carefully developed and tested by several application development teams. However, this can not totally prevent the occurrence of an occasional error.
If you encounter problems, please refer first to this help file and other online resources for a solution. All Oracle professionals qualify for a free membership in the Oracle Technology Network, at http://otn.oracle.com. This will allow you to access all of the Oracle documentation online in either PDF or HTML format.
If you cannot resolve your problem in this way, you may address your support request to KeepTool by filling out the form on our website, www.keeptool.com. Just click on the Support link in the navigation bar.
To help us, please send us the detailed information about your client and server environments that is available from the Help | System Environment Information menu item. You can copy this information to the clipboard by clicking a button, then paste it into the support form.
Once you have submitted the form, you can expect an answer from us within two business days.